Return & Refund Policy

Shop with confidence knowing that we are committed to your satisfaction! If for any reason you're not happy with your purchase, please contact us at westwardhats@gmail.com and let us make it right - because customer happiness is our top priority. 

 

Timeframe for Returns:

  • You may initiate a return within 30 days from the date of delivery. After this period, unfortunately, we cannot accept returns or provide refunds.

FAQs

What size are the hats?

All wide-brim hats are 58 cm and feature an adjustable inner band, unless otherwise stated in the product description. Please see the sizing chart page for size conversions.

What material are the hats?

Wide brim hats-Vegan suede or 65% cotton 35% polyester. Vegan suede ball caps.

How do I order a custom hat?

Go to our custom order page and fill out a form. Or reach out on social media.

How long does a custom order take?

3-4 weeks depending on the detail.